Accuracy Without the Worry 

Frequently Asked Questions

Pathology Labs

Patients

Doctors/Medical Offices

Medical Offices

Laboratories

Patients

Are you a licensed laboratory? If requested, can you provide a copy of your license?

 

Yes, Danner Laboratory is a CLIA certified laboratory. Requests for a copy should be emailed to support@dannerlaboratory.com

 

What test, type of samples do you accept and what are the specimen requirements?

 

For a full list of accepted specimens along with specifications please click here (need PDF with specimen type and specification)

 

How do I order supplies/kits?

 

Please email support@dannerlaboratory.com with a list of requested supplies. Please make sure to put “Supplies Needed” in subject line. You can also call us at 858.552.1508 Monday-Friday 8am-3pm

 

How do I send my specimen to the lab?

 

Based on your needs, a Relationship Executive will arrange a shipping method with our preferred carriers which can include regularly scheduled pickups, on call service or Lockbox pickups.

 

What insurance plans do you accept?

 

We are contracted with most major medical insurances for a full list please click Here

 

What if my patient does not have insurance?

 

Danner Laboratory does not want healthcare to be cost prohibitive. For patients without insurance we have prepay options available. For more info please call 858.552.1508 or email us at support@dannerlaboratory.com

 

How long does it take to receive results? How do I acess results?

 

Danner Laboratory typically provides results within 2-3 business days. Medical office can receive results via fax, email or EMR.. Also, you are always welcome to call for results.

 

I have questions about my patient’s results, who can I contact?

 

Please call us at 858.552.1508 or email us at support@dannerlaboratory.com

 

I have a questions about billing, what do I do?

 

Danner Laboratory is here to answer any questions you may have about your bill. Please contact 858.552.1508 or email us at support@dannerlaboratory.com

 

Are you a licensed laboratory? If requested, can you provide a copy of your license?

 

Yes, Danner Laboratory is a CLIA certified laboratory located in San Diego, CA. Requests for a copy should be emailed to support@dannerlaboratory.com

 

What type of samples do you accept and what are the specimen requirements?

 

For a full list of accepted specimens along with specifications please click here (need PDF with specimen type and specification)

 

How do I send my specimen to the lab?

 

Based on your needs,  we can  arrange a shipping method with our preferred carriers which can include regularly scheduled pickups or on call service. Please call us at 858.552.1508

 

What are your charges?

 

For detailed pricing please contact us at 858.552.1508 or support@dannerlaboratory.com

 

What is your turnaround time for results? And how do I retrieve results?

 

Results are typically available in 1-2 days after receipt of specimen, however, this time may vary depending on testing requested. Results can be reported to you via fax, email or mail.

 

What testing/services do you provide, type of samples do you accept and what are the specimen requirements?

 

For a full list of accepted specimens along with specifications please click here (need PDF with specimen type and specification)

 

For additional information please call 858.552.1508 or end email to support@dannerlaboratory.com

 

 

Are you a licensed laboratory? If requested, can you provide a copy of your license?

 

Yes, Danner Laboratory is a CLIA certified laboratory. Requests for a copy should be emailed to support@dannerlaboratory.com

 

I do not have insurance, do you offer a cash pay discount?

 

We do not want healthcare to be cost prohiitive . Danner Laboratory offers special cash pay pricing for those who do not have insurance. For detailed pricing please contact us at 858.552.1508 or support@dannerlaboratory.com

 

What is your turnaround time for results? And how do I retrieve results?

 

Results are typically available in 1-2 days after receipt of specimen.

 

How do I pay my bill? What forms of payment do you accept?

 

We accept credit card and check payments. To pay your bill you can call us or log on to My Provider Link.

 

I have insurance, but it was not billed. What do I do?

 

Please call us to provide your insurance information. Once we have this information we can reprocess your bill and issue you a new statement detailing charges you may be responsible for.

 

Do you offer payment arrangements?

 

For accounts with a high balance, we do offer payment arrangements to fit your budget.

 

For additional information please call 858.552.1508 or end email to support@dannerlaboratory.com